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Your 24/7 Wellbeing Companion

For your good days, bad ones, and everything in between

With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to on-demand 1-to-1 coaching and clinical support.

Get started by downloading the Intellect app, then:

1. Select “I’m new here” then “With your organisation“
2. Enter the access code: IHH11
3. Sign up using your work email address

Thrive in life and overcome whatever comes your way

Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:

:leaves:81% of employees reported improved ability to regulate their emotions

:relieved: 93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation

:muscle: 76% of employees reported increased ability for coping with challenges

Find the right care for you

Self-care tools

Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals

1-to-1 coaching

Connect with certified coaches and counsellors who speak your language to support you in your goals

24/7 help

Get immediate support and access clinical providers for higher touch care

Try it for yourself
Get culturally relevant care, confidentially

You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers, available in 20+ countries and 14+ languages.

Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer

Explore Intellect​

Check out resources
Learn about coaching
App navigation guide

FAQ

Introducing Intellect

Intellect is an employer-sponsored benefit that connects employees [and their dependents] to personalised end-to-end care. We marry technology with a human touch to help you thrive in your everyday life, build resilience, and inch a step closer to your personal goals.

We created an easy and effective mental health journey experience for everyone and anyone. With Intellect, you can access all these features in just one platform:

  • Self-care app & skill-building programs
  • 1-to-1 Coaching sessions with certified coaches & counsellors
  • Clinical support for higher touch care
  • 24/7 helpline access for immediate support

 

*Refer to App Navigation Guide for more details on how to access these features.

You can email us directly at support@intellect.co.

Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.

Behavioural Health Coaching

Here at Intellect, we believe that coaching is for anyone and everyone. Coaching can help you learn to manage both professional and personal challenges. Our diverse network of coaches are highly qualified professionals, consisting of certified coaches, counsellors, and psychologists.

Whether you are looking to better manage stress or emotions, upgrade your career or simply get support from someone as you navigate life, a personalised coaching experience can bring you one step closer to achieving your goals and improving your wellbeing.

Here are some areas you can use coaching for:

  • ✔︎ Health & lifestyle areas
  • ✔︎ Setting boundaries
  • ✔︎ Work or personal stress
  • ✔︎ Productivity & time management
  • ✔︎ Relationships & conflicts
  • ✔︎ Leadership coaching
Yes! We have local Behavioural Health Coaches in over 20+ regions across APAC. This means you can choose a coach from your region who speaks the native language and understands your cultural background.
Most definitely! We believe that it’s important to work with a coach that is best suited for you. If you feel that the coach is not a right fit, you can choose a different coach immediately through the app.

  1. Go to the Messaging section
  2. Click the 3 dots at the top right
  3. Choose the option to change coaches

Clinical Support & 24/7 Helpline

Our clinical support and 24/7 helpline are there for people who require further care beyond the self-care app and coaching.

24/7 Helpline: in-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 25-45 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.

Clinical Providers: Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.

Here are some areas where you can get clinical support on:

  • ✔︎ Chronic depression
  • ✔︎ Anxiety issues
  • ✔︎ Eating disorders
  • ✔︎ Grief & bereavement
  • ✔︎ Addictive behaviours
  • ✔︎ Trauma-related

*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.

Partnered Psychiatrists: Medical Doctors specialised in diagnosing, determining the best treatment plan & prescribing medication for emotional health disorders.

Clinical Support

You can access Clinical support in the Intellect app, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.

  1. Click Connect to SOS support or Clinical Sessions [In the Coach tab]
  2. Select Not urgent right now 
  3. Complete the screening assessment.
  4. Get matched with a Clinician to book 1-hour Clinical sessions with a Clinical Provider.

 

24/7 Helpline

You can call the 24/7 helpline number directly from the Intellect app itself.

  1. Click Connect to SOS support or Clinical Sessions [In the Coach tab or Profile tab]
  2. Select Yes, it is urgent for 24/7 helplines

 

Psychiatry Care

Access to psychiatry care with Intellect is only by referral from an Intellect Clinician. You will need an initial consultation with a Clinical Provider at Intellect. Your Clinician will assess and if deemed as needing psychiatric care, we will connect you with a psychiatrist.

Dependents Access

You can invite your dependents to have full premium access to Intellect directly through your account. 

Go to the Profile tab > Settings > Add Dependents. They will then receive an email with a registration link to create a personal account and enjoy the premium services.

An eligible dependent is a permanent household family member of an eligible employee, and must permanently reside at the same address as the employee. 

A dependent is considered a minor if he/she is a child from the ages of 12 and 18-21 years old (depending on the legal age in each region).

You will be kept updated for activities regarding your child. You are required to join the first coaching or clinical session your child has with Intellect. The intention is for the provider to get to know you in case risk is identified and the provider needs to get in touch with you. You may be required to attend subsequent sessions if requested by provider.

Face-to-face Sessions

You can request for a F2F session by contacting Intellect directly, at support@intellect.co

and include these details:

  • Name
  • Email address
  • Region and location details
  • Reason for request


Our Intellect team will then respond and coordinate the session with you. Rest assured all information will be kept private and confidential.


*Kindly note that the F2F session may not be the same provider as your Intellect coach or clinician in the app. 

Privacy & Confidentiality

Data privacy and security are our utmost priority. As such, we employ rigorous measures that meet the privacy regulatories (e.g. PDPA, HIPAA, GDPR) to ensure that all user data is protected, kept confidential, and never misused. 

Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.

All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.

The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.

To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.

*Please refer to our Privacy Policy for details.

Your employer has no access to your personal data, or any data that is personally identifiable to you.

The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.

Critical Incident Support

In the event your team experiences a critical or traumatic incident, reach out to Intellect and our team will provide the right support to help your team cope with traumatic experiences and process the incident healthily.​

Critical Incident Support by Intellect includes multiple levels of support to managers and team members to cope with traumatic experiences at the workplace. The goal is to help the team process the critical incident healthily and bounce back as soon as possible.

Critical incidents are sudden and unexpected, and oftentimes sufficiently disturbing to overwhelm a person’s coping capacity. These are some examples of critical incidents in the workplace:

  • ✔︎ Co-worker passed away
  • ✔︎ Workplace accident
  • ✔︎ Security threat
  • ✔︎ Physical assaults
  • ✔︎ Sexual harassment
  • ✔︎ Workplace bullying
  1. Reach out to Intellect by filling in this request form: https://shorturl.at/dlnRU
  2. Intellect will get in touch within 1x working day to assess and recommend the best level of support.​
  3. Intellect will coordinate for the support to be delivered by experienced Counsellors & Clinical Psychologists
A critical incident can adversely impact the team’s physical, emotional and psychological wellbeing.  Professional support can reduce the negative impacts by helping the team understand their reaction to the incident and process the traumatic experience healthily to prevent possible serious long-term effects, as well as to look out for severe symptoms to be referred for further help. 

It is important to take note that critical incidents can affect team members who are directly and indirectly involved.

Helpline section

Bangladesh 🇧🇩 01894283631
Sri Lanka 🇱🇰 0112029219
Indonesia 🇮🇩 00180332160199
Malaysia 🇲🇾 1800819221
Philippines 🇵🇭 180015500039
South Korea 🇰🇷 0800805988
Singapore toll-free 🇸🇬 8008528513
Singapore non-toll free 🇸🇬 +6531386067
Thailand 🇹🇭 1800013790
Vietnam 🇻🇳 1800400143
Pakistan 🇵🇰 03311110729

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